Frequently Asked Questions

Yes! Every product in the So So Creative Co. shop is handmade by Sophia. Nothing here is mass-produced or factory-made.

Not always. Because products are handmade in small batches, some items may sell out or only be available in limited quantities. Crochet and Perler art pieces may be completely one-of-a-kind. If you love something, don't wait too long!

Ingredient information is listed on each individual soap product page. If you have specific concerns or allergies, please reach out before purchasing.

Trim your wick to about 1/4 inch before each burn. Keep candles away from drafts and flammable materials. Never leave a burning candle unattended, and keep out of reach of children and pets. Stop burning when about 1/4 inch of wax remains.

Care instructions vary by yarn type and item. Specific care information is listed on each crochet product page. When in doubt, gentle hand washing in cool water is usually safest.

Processing times vary depending on the product and current availability. Some items are ready to ship immediately. Made-to-order items may take additional time. Processing time is listed on each product page.

Shipping timelines are listed on each product page. Once your order ships, you'll receive a tracking number by email. Please allow extra time during busy seasons and holidays.

Absolutely! Handmade items make wonderful gifts. If you'd like a gift note included with your order, add your message in the order notes at checkout.

Return and exchange policies are being finalized. Please check the product page or contact us directly for current return information.

If your order arrives damaged, please contact us right away with photos of the damage. We'll do our best to make it right.

Yes! Custom orders may be available depending on the project, materials, and Sophia's current schedule. Submit your idea using the Custom Orders form and Sophia will reach out if she's able to take it on.